Returns Process

Our team will contact you with the shipping label and instructions for returning the items. Once we receive the goods and confirm they meet our policies, we will process your refund as either store credit (e-gift card with no expiration date, redeemable immediately) or to your original payment method, depending on the situation.

1.         Returns within the UAE

For eligible products, a full refund will be issued minus a 50 AED shipping fee. The refund will be processed to the original payment method unless the customer requests store credit or the order was paid via cash on delivery.

Please note that all returns and refunds in the UAE are subject to compliance with the specific conditions outlined below.

2.     International Returns

For returns from countries outside the UAE, refunds will be issued as a store credit in the form of a Miss Odd E-Gift Card. The total shipping and return costs will be calculated by our system based on the shipping country, the number of items being returned, and any applicable customs clearance fees. These costs will be deducted from the refund amount.

Please note that all returns and refunds are subject to compliance with the specific conditions outlined below.

Online Returns Policy

·       Items must be sent back within 7 days of the delivery date.

·       Items must be unworn, unwashed, free of stains, makeup and deodorant.

·       Items must have the original tags attached along with their original packaging.

·       Shoes must show no signs of wear, and be returned in their original packaging.

·       Products in our "Timeless Oddity" collection are final sale and cannot be returned or exchanged. To ensure a seamless shopping experience, we recommend referring to the standard size chart located below each product description. For additional assistance with sizing, our dedicated customer service team is available 24/7 to help you find the perfect fit.

·       Products title starts with "ODD-" Or "SA-"  and clearance collection cannot be exchanged or returned as they are under clearance discount.

·       Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.

·       Items with a mention (limited stock) cannot be exchanged or returned.

·       All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

·       When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.

·       We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

·       Returns are processed within 5-7 business days after your item(s) are delivered to us.

·       Damage, defective items must be reported within 1 day of delivery. 

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

·       An irregular or excessive returns history indicative of "wardrobing;"

·       An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

Damaged/Defective/Incorrect Items

Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via Email at info@missodd.com  Once we receive your request, we will be in contact with you to address and resolve the issue. 

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Miss Odd is not responsible for returns until they reach our Distribution Center in Dubai, AE. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Miss Odd will not issue store credit for your returns.

In case of refusal to receive the order up to a period of 60 days from the date of purchase, the shipment will be destroyed by the shipping company, and it is not permissible to request a refund of the amount paid - in some cases, the shipment is re-shipped to the customer after paying the shipping costs and tax again.